Policies
Last updated: April 2026
Terms of Service
By shopping with Kasa Heavens, you agree to our shipping timelines, refund policy, and terms stated on this page. We reserve the right to update these terms at any time without prior notice. Continued use of our website after any changes constitutes your acceptance of the new terms.
Privacy Policy
Your privacy is important to us. We collect only necessary information to process your order and ensure a smooth shopping experience. This includes your name, contact number, and delivery address. We do not share your personal details with any third party without your consent. Your data is stored securely and used solely for order processing and communication.
Refund Policy
At Kasa Heavens, we follow a strict no return and no exchange policy. We request you to review your order carefully before making a purchase. Please note that no refunds will be issued once the order has been placed. All sales are final. We recommend checking product details, dimensions, and descriptions thoroughly before confirming your order.
Shipping & Delivery
We aim to dispatch all orders within 5–7 working days from the date of purchase. Once your order is shipped, you will receive tracking details via email or SMS. Delivery timelines may vary depending on your location and courier availability. In case of any delay, please reach out to us at kasaheavens@gmail.com and we will assist you promptly.
Questions about our policies?
Reach out at kasaheavens@gmail.com or DM us on Instagram @kasaheavens.